Arbitration question

Hello,

Has anyone been through the arbitration process with a creditor? I am about to embark on this endeavor with MBNA. My acct was transferred to NCO after I filed a complaint with the National Bankers Commerce Regulators. Now they are trying to of course collect an erroneous amount through arbitration.

I am going to request a hearing. Because I have all the documentation of a settlement agreement they offered me prior to assigning it over to NCO.

Just any FYI’s or experiences will do. Thank you..