I haven’t been through Arbitration or know anyone who has; but I know a little about it … maybe enough to be dangerous 😉
Decisions by the Administrator are legally binding just as if you went to court. And if it were me, I would have an attorney go with me. It’s a little less “formal” than a court appearance, but still has rules and protocols.
If you haven’t already, you may want to review the American Arbitration website: www.adr.org